Website Return Policy

In-Store Purchases

Change of Mind
You may return an unopened item to the store for a refund or exchange for other merchandise within 365 days of purchase. A receipt is required for all returns. Items will be inspected by the store's manager for damage, including heat exposure.

Refunds will be issued in the same tender as the original purchase. If the original purchase was by check, a corporate refund check will be mailed to you within 10 business days.

Item Spoiled or Corked
If you have determined an item to be spoiled or corked after opening, you may return the item to the store within 30 days of purchase for an identical replacement. If the item is no longer available, a winestore. gift card will be issued. Do not pour the product out. 75% of the bottle's original contents is required to claim the item as spoiled or corked. If the bottle's closure type is cork, please also bring the cork with you at the time of the return. Wine purchased that is older than 10 years is not guaranteed in any way.

Keg Barrel/Equipment Deposits
Keg barrel deposits, and the related equipment deposits, are required to be paid by credit/debit card. Upon return and inspection of a keg barrel, and the related equipment if applicable, the card used for the original purchase will be refunded. A receipt is required for all deposit refunds. If the equipment has been damaged, the deposit will be used by winestore. to replace the equipment and will not be refunded.

Special Orders
Special order items may not be returned or exchanged.

Orders Shipped/Delivered

winestore. is committed to delivering your product in excellent condition and in a timely manner. All of the items (except pre-orders and Bordeaux futures) on our website are in-stock in our temperature controlled storage and available for immediate shipment. Order processing time is contingent upon credit card authorization, and does not include weekends or holidays. If you are dissatisfied in any way with your purchase, please contact us within 30 days of your purchase date at 704-442-4024. We would like the opportunity to correct the situation.

Order Damaged in Transit
winestore. uses specially designed packaging of the highest quality to protect your wine in transit. However, in the unusual event you do experience a problem with a shipment, please contact us within 30 days of your purchase date. We may require the return of unopened bottles. We may offer a replacement, discount, refund, or an account credit to be used for a later purchase. winestore. is not responsible for damage to wine, including leakage or damaged corks, resulting from heat or extreme temperatures during shipment.

Weather Advisory
Shipping during periods of heat or extreme cold is at your own risk. winestore. is not responsible for damage to wine, including leakage or damaged corks, resulting from heat or extreme temperatures during shipment. We strongly advise you to take advantage of our complimentary temperature-controlled storage service during periods of heat or extreme cold.

Cancellations
A cancelled order is an order that has been placed and payment processed. A cancellation fee of 10% of the merchandise amount will be assessed at the time of refund. If the order ships that cost too will be assessed.

Returns
A returned order is any order that has been delivered and then returned or declined by the buyer. This includes orders returned due to failed delivery attempts as result of adult signature not available. Upon receipt of a returned order back to our facility, a refund will be issued less original shipping charges, return shipping charges, and a restocking fee of 10% of the merchandise amount.

Dissatisfaction with the Quality/Taste
winestore. is proud to offer great values on the world's best wines. We work toward providing you with as much information as possible to help you make a selection you will enjoy, but we cannot of course guarantee that you will like the taste of every bottle of wine you may select. In the event you do experience a problem with the quality/taste of a wine, please contact us within 30 days of your purchase. If you would like to return an order for taste reasons, we will issue a refund or account credit for any unopened bottles, less the original shipping charges, return shipping charges, and a 10% restocking fee. Wine purchased that is older than 10 years is not guaranteed in any way.

Special Orders
Special order items may not be returned or exchanged, unless the bottle is corked or spoiled.

Bordeaux Futures
Purchases of Bordeaux Futures are final and may not be canceled, refunded, or exchanged. 100% deposit is required to reserve Futures wines.

Multiple Carts

We noticed you already had some items in your cart before you logged in. Would you like to keep those items?

No

There was an error removing the product from the cart. Please refresh and try again.

Are you sure you want to remove this gift card?

Are you sure you want to remove this credit card?

Are you sure you want to remove this shipping address?

Returning Customers

New Customers

Create an account to easily track purchases and for faster checkouts.

Email Address

Please provide your email address so we can keep you updated with your order progress.



You must provide a valid email address.

There was an error loading checkout. Please refresh and try again.

There was an error loading FedEx shipping services.
Please double check your shipping address and try again.
If the problem persists, shipping is not available at this time.

There was an error validating your payment details.
Please check the card number and try again.

There was an error saving your checkout progress. Please refresh and try again.

As a retailer of wine and beer, we require all shoppers to be at least 21 years of age.

Were you born before this date?

August 24, 1998

To find out more about responsible consumption, visit the Foundation for Advancing Alcohol Responsibility and www.responsibility.org.

Discount Details

Most of our wines are eligible for a mixed half-case (5%) or full-case discount (10%).

Some of our wines have the discount built in and are marked (net).

These items will count towards the total bottles in your mixed case but will not discount further.

Shipping Restrictions

Unfortunately we're only able to ship to the following states:

  • AZ
  • CA
  • CO
  • CT
  • DC
  • FL
  • GA
  • HI
  • ID
  • IN
  • IA
  • KS
  • ME
  • MI
  • MN
  • MO
  • MT
  • NE
  • NV
  • NM
  • NC
  • ND
  • OH
  • OR
  • SC
  • TN
  • TX
  • VT
  • WA
  • WI
  • WY

We suggest you visit your local Alcoholic Beverage Control board for more information. You can also contact your local State Representive about this issue.

Sign In

Forgot?
You have entered an incorrect email or password.

Forgot Password

Enter your email address below and we'll email you your account information, along with instructions on how to reset your password. If you suddenly remember your password, you can still sign in without resetting your password.

Thank You!

We've emailed your account information to the email address provided and you should be receiving it shortly. Follow the instructions within the email to reset your account password.

Create Account


You must be over the age of 21 to have an account.

Thank You!

We have sent you a confirmation email. Please check your email and click the link to complete your account setup.