Website Privacy Policy

Effective Date: July 13, 2018

Winestore Holdings, LLC (“Winestore” or “We”) respects your privacy and is committed to protecting it through our compliance with this policy.

Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. By accessing the website, including any content, functionality, and services offered on or through “www.winestore-online.com” or any subsite, subdomain, or successor site, or any mobile application which links to this policy (collectively, our “Website”), you agree to this Privacy Policy. If you do not agree with our policies and practices, your choice is not to use our Website. This policy may change from time to time. Your continued use of this Website after we make changes is deemed to be an acceptance of those changes, so please check the policy periodically for updates. If we make a material change about how we treat out members’ personal information we will notify you at the email address specified in your account.

This policy describes the types of information we may collect from you or that you may provide when you visit the Website and our practices for collecting, using, maintaining, protecting, and disclosing that information.

This policy applies to the information we collect on the Website, in email, text, or other electronic messages between you and this Website. This Privacy Policy does not apply to any services which do not display or link this Privacy Policy or that have their own privacy policy statements or to information we collect from you in other ways, including through your visits to one of our branches. Additionally, this Privacy Policy does not apply to any external websites which may be linked to the Website.

Information We Collect About You and How We Collect It

We may collect several types of information from or about users of our Website, including information:

  • By which you may be personally identified, such as your name, address, email, telephone number, and social security number (“Personal Information”);
  • Information about you individually but does not identify you; and/or
  • About your internet connection, the equipment you use to access our website, and usage details.

We collect this information directly from you when you provide it to us and automatically as you navigate through the Website. Information collected automatically may include usage details, IP addresses, and information collected through cookies, web beacons, and other tracking technologies.

Information We Collect

As you navigate through the Website, we may collect two types of information from you: (1) “personally identifiable information” (as described below); and (2) “non-personally identifiable information” (as described below).

“Personally identifiable information” is information that identifies you personally, such as your name, address, telephone number, email address, or company name.

Here are some examples of the ways in which we may collect and store your personally identifiable information through the Website:

  • We may collect your first and last name, email address, or other information if you fill out certain forms or online requests on the Website;
  • We may collect your email address if you contact us with a question;
  • We may collect your first and last name, email address, and account number if you make a payment on the website.

“Non-personally identifiable information” can be technical information or it can be demographic information, such as your age, name, gender, or interests. Non-personally identifiable information may also mean aggregated, non-identifiable, or anonymized information. Non-personally identifiable information does not identify you personally. If you do provide us with non-personally identifiable information, we may use it for the purposes described in this statement, or any other legal purpose.

Here are some examples of ways through which we may collect and store your non-personally identifiable information through the Website, and how we use such information:

  • Log Information: When you use the Website or view content provided by Winestore, we automatically collect and store certain information in our server logs. This type of information includes details of how you use our service, IP address information described below, web pages which have been viewed by you, date and time, domain type, device event information such as crashes, system activity, hardware, settings, browser type, browser language, the date and time of your requests, and referral url.
  • Internet Protocol (IP) Address: You “IP address” is a number that lets computers attached to the internet know where to send you data, such as screens and pages of our services that you view. We use this information to deliver our screens and pages to you upon request, to tailor our services to the interests of you and our other visitors, and to measure traffic to and within our services.
  • Demographic Information: “Demographic Information” may be gender, age, zip code, and interests. We may collect such information about you through our services and use it to provide you with personalized services and to analyze trends to ensure that our services and the information on them is targeted to meet your needs. Please note that we also consider aggregated information, which is not personally identifiable, to be non-personally identifiable information.
  • Location Information: When you use the Website, we may collect and process information about your actual location. We use various technologies to determine location, including IP address, global positioning systems, and other sensors that may provide Winestore with information about nearby devices and WiFi access points.
  • Usage Information: When you use the Website, we may collect and process information about how you sue the Website, including how you move through the Website.
  • Feedback Information: From time to time, we may request that you provide us with feedback regarding the Website, as well as the products and services we offer. We may do this in the form of a survey or other feedback mechanism. We may collect and analyze this information.

The technologies we use for this automatic data collection may include:

  • Cookies (or browser cookies): A cookie is a small file placed on the hard drive of your computer. You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting, you may be unable to access certain parts of our Website. Unless you have adjusted your browser setting so that it will refuse our cookies, our system will use cookies when you direct your browser to our Website.
  • Flash Cookies: Certain features of our Website may use local stored objects (or flash cookies) to collect and store information about your preferences and navigation to, from, or on our Website. Flash cookies are not managed by the same browser settings are used for browser cookies.
  • Web Beacons: Pages of our Website and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the bank, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of certain website content and verifying system and server integrity).

If you encounter a screen or page that requests information you do not want to share with us, do not enter the information and do not proceed with that screen or page.

How We Use Your Information

Personally Identifiable Information

If you provide us with personally identifiable information, we will only use it for the purposes described in this statement or where it was collected (including in a financial privacy statement). Primarily, we use it on our services to:

  • Offer you the products and services you request;
  • Help us create or offer content which is relevant to you;
  • Allow you to access certain areas of our Website;
  • Register you as a member and develop your profile to enable you to take advantage of the personalized features of the Website;
  • Alert you to special offers, updated information, and other new services offered by us or by third parties;
  • Forward promotional materials and to fulfill the terms of any promotion;
  • To improve your user experience and the experience of other users of our Website;
  • To understand how you use the Website;
  • Identify you as a poster or provider of communications or content; or
  • Contact you in response to an email or other communication.

Non-Personally Identifiable Information

We may use non-personally identifiable information for the purposes described in this statement or where it is collected, or any other legal purpose, including, when and where applicable, combining non-personally identifiable information with personally identifiable information. Without limiting the above, we may collect information to understand how you use the Website and how we can improve the Website’s functionality.

Reports

We periodically prepare analyses and reports reflecting our visitor and member use of the Website and services. In preparing these reports, we may combine and analyze the personal information you provide to us with information from other sources. However, these reports will only include aggregate information about visitors and members. The information in these reports will not identify you individually and any business partner with whom such reports may be shared will not be able to contact you based on the information contained in the reports.

Disclosures of Your Information

We may disclose information we obtain about you in compliance with this Privacy Policy and in compliance with our financial privacy policy which may accompany any product or service we offer you.

Personally Identifiable Information

We may share or disclose you personally identifiable information in the following instances:

  • To fulfill a service to you;
  • To send you information, including news, events, job openings and related information that you have subscribed to;
  • To offer you products from our affiliates, strategic partners, agents, or from third-party marketers and from other unaffiliated parties that we believe may be of interest to you, or to assist such parties for research, administrative, and/or business purposes;
  • To unaffiliated third-party service providers, agents, or independent contractors who help us maintain our products and services;
  • To comply with law, or if in good faith we believe that such action is necessary to conform to the requirements of law, or comply with legal process served on us, and to protect and defend our rights or property, or act in urgent circumstances to protect the personal safety of you and our other visitors;
  • To third parties as part of a corporate reorganization process including, but not limited to, a merger, acquisition, or sale of all or substantially all of our assets;
  • To track and analyze non-identifying, aggregate usage and volume information from our visitors or members and provide such information to third parties;
  • To protect against fraud or potential fraud.

Non-Personally Identifiable Information

We may share or disclose your non-personally identifiable information for the purposes disclosed in this statement or where it is collected (including in our financial privacy policy), or for any other legal purpose, including when and where applicable, sharing and disclosing non-personally identifiable information combined with personally identifiable information.

Legal Disclosure

We may disclose and share information about you and your use of the Website if we believe such disclosure is necessary to:

  • Comply with the law and/or legal process where a formal request has been made;
  • Protect or defend our rights and/or property and property of others;
  • Enforce our Website Terms of Use and/or this Privacy Policy
  • Respond to claims that the content(s) of a communication violates the rights of another.

Choices About How We Use and Disclose Your Information

We strive to prove you with choices regarding the personal information you provide to us. We have created mechanisms to prove you with the following control over your information:

  • Tracking Technologies and Advertising. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. To learn how you can manage your Flash cookie settings, visit the Flash player settings page on Adobe's website. If you disable or refuse cookies, please note that some parts of this site may then be inaccessible or not function properly.
  • Promotional Offers from Winestore or its nonaffiliated partners. If you do not wish to have your contact information used by Winestore to promote our products or services, you can opt-out by sending us an email stating your request to [email protected] . If we have sent you a promotional email, you may send us a return email asking to be omitted from future email distributions.

Accessing and Correcting Your Information

You may choose not to receive marketing email communications from us by clicking on the "unsubscribe" link in our marketing emails. You also may ask us not to send you other marketing communications by contacting us as specified in the "Contact Us" section below, and we will honor your request.

We aim to maintain our services in a manner that protects information from accidental or malicious destruction. Because of this, we may not immediately delete residual copies from our active servers and may not remove information from our backup systems.

Subject to applicable law, you may obtain a copy of personal information we maintain about you by contacting us as indicated below. To help protect your privacy and maintain security, we will take steps to verify your identity before granting you access to the information. In addition, if you believe that personal information we maintain about you is inaccurate, subject to applicable law, you may have the right to request that we correct or amend the information by contacting us as indicated below.

Data Security

We have implemented measures to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. Once we receive your information, we make reasonable efforts to ensure the security of our systems. We use firewalls to protect your information from unauthorized access, disclosure, alteration, or destruction. However, this is not a guarantee that such information may not be accessed, disclosed, altered, or destroyed by breach of such firewalls or secure server software.

The safety and security of your information also depends on you. Where you have chosen a password to access our Website, you are responsible for keeping this password confidential. We ask that you not share this password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted vis our Website. Any transmission of personal information is done at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Website.

Retention and Deletion

Personally identifiable information that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes. We will retain your personally identifiable information as follows: name, email address, phone number, job title, company name will be retained for a minimum period of 30 days following the date that you complete a contact form on our Website, and for a maximum period of 60 months following the date that you consent for us to store your personal information. In some cases it is not possible for us to specify in advance the periods for which your personally identifiable information will be retained. In such cases, we will determine the period of retention based on the following criteria: the period of retention of name, email address, phone number, job title, company name will be determined based on the nature of the inquiry information included within the contact form submission, or lack thereof. Notwithstanding the other provisions of this section, we may retain your personally identifiable information where such retention is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.

Children Under the Age of 13

Our Website is not intended for children under 13 years of age. No one under age 13 may provide any information to or on the Website. We do not knowingly collect personal information from children under 13. If you are under 13, do not use or provide any information on this Website or on or through any of its features/register on the Website, use any of the interactive or public comment features of this Website or provide any information about yourself to us, including your name, address, telephone number, email address, or any screen name or user name you may use. If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will delete the information. If you believe we might have any information from or about a child under 13, please contact us at [email protected] 

Third Party Links

The Sites may contain links to webpages operated by parties other than Winestore. We do not control such websites and are not responsible for their contents or the privacy policies or other practices of such websites. Our inclusion of links to such websites does not imply any endorsement of the material on such websites or any association with their operators. Further, it is up to the User to take precautions to ensure that whatever links the User selects or software the User downloads (whether from this Site or other websites) is free of such items as viruses, worms, trojan horses, defects and other items of a destructive nature. These websites and services may have their own privacy policies, which the User will be subject to upon linking to the third party's website. Winestore strongly recommends that each User review the third party’s terms and policies.

Do Not Track (DNT) Signals

Winestore does not respond to Do Not Track (DNT) signals. Some third party sites do keep track of your browsing activities when they serve you content, which enables them to tailor what they present to you. If you are visiting such sites, your browser may include controls to block and delete cookies, web beacons and similar technologies, to allow you to opt out of data collection through those technologies.

Information for California Residents

California residents are entitled to contact us to request information about whether we have disclosed personal information to third parties for the third parties’ direct marketing purposes. We do not disclose personal information to third parties for the third parties’ direct marketing purposes. California customers may request further information about our compliance with this law by e-mailing us at the address listed in the “Contact Us” section.

Compliance and Cooperation with Regulatory Authorities

We regularly review our compliance with our Privacy Policy. When we receive formal written complaints, we will contact the person who made the complaint to follow up. We work with the appropriate regulatory authorities, including local data protection authorities, to resolve any complaints regarding the transfer of personal data that we cannot resolve with our customers directly.

Changes to this Policy

From time to time, we may make changes to this Privacy Policy in order to accommodate new technologies, platforms, industry practices, regulatory requirements, or for other purposes. We encourage you to review this Privacy Policy periodically to ensure that you understand how we collect, use, and share information through the Website. If we do make changes to this Privacy Policy, we will also update the “Effective Date” posted at the top of this Privacy Policy.

Any changes to this Privacy Policy will become effective when the revised Privacy Policy is posted on the Website. By continuing to use the Website following such changes, you are agreeing to accept the terms of the revised Notice.

Contact Information

To ask questions or comment about this Privacy Policy and our privacy practices, contact us at:

Winestore Holdings, LLC

720 Governor Morrison St.

Suite 150 Charlotte, NC 28211

e-mail: [email protected]

phone: 704-442-4024

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As a retailer of wine and beer, we require all shoppers to be at least 21 years of age.

Were you born before this date?

August 24, 1998

To find out more about responsible consumption, visit the Foundation for Advancing Alcohol Responsibility and www.responsibility.org.

Discount Details

Most of our wines are eligible for a mixed half-case (5%) or full-case discount (10%).

Some of our wines have the discount built in and are marked (net).

These items will count towards the total bottles in your mixed case but will not discount further.

Shipping Restrictions

Unfortunately we're only able to ship to the following states:

  • AZ
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  • CO
  • CT
  • DC
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  • KS
  • ME
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  • TN
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  • WY

We suggest you visit your local Alcoholic Beverage Control board for more information. You can also contact your local State Representive about this issue.

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